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Return & Exchange Policy

At Saffronbox, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read our return and exchange policy below before placing your order. 

Return & Exchange Window

We accept eligible returns and exchanges within 15 days from the date of delivery.To be eligible for a return or exchange, the product must meet the conditions mentioned in this policy

Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • You received a damaged product.

  • You received a defective or faulty product.You received the wrong product, size, colour, or variant.

  • The product is missing parts or accessories.

  • The product does not match the description or specifications shown on our website.For damaged or incorrect orders, please contact us as soon as possible after delivery.

Conditions for Return

To be eligible for a return or exchange: The product must be unused and in its original condition. The product must be returned with its original packaging, tags, labels, and accessories, where applicable. The product must not be damaged due to misuse, negligence, or improper handling by the customer. You must provide proof of purchase, such as your order number or invoice. The return request must be submitted within the applicable return period. Products that do not meet these conditions may not be accepted.

Non-Returnable Products

The following products are generally not eligible for return or exchange, unless they are damaged, defective, incorrect, or otherwise covered by applicable law:

  • Personalised or customised products.

  • Perishable goods, including certain food items.

  • Products that have been used, washed, altered, or damaged by the customer.

  • Products marked as “Non-Returnable” on the product page.

  • Other products excluded from returns for hygiene or safety reasons, as clearly mentioned on the website.

How to Request a Return or Exchange

To request a return or exchange, follow these steps:Contact our customer support team at saffronbox.nl@gmail.com / +31 616560564.

Provide your order number and reason for the return or exchange.Share clear photos or videos of the product if it is damaged, defective, or incorrect.Our team will review your request and confirm whether it is eligible.If approved, we will provide return instructions.Please do not send any product back without receiving return approval from our team.

Return Shipping Charges

  • Damaged, defective, or incorrect products:  Saffronbox will arrange or bear the return shipping cost, subject to verification.

  • Change of mind, wrong size, or other customer-requested returns:

  • Return shipping charges of [Actual Courier Cost] may apply, if such returns are offered for the product.

  • Shipping charges are non-refundable unless otherwise required by applicable law or stated on the product page.

Exchange Policy

We offer exchanges for eligible products, subject to availability.An exchange may be requested for:

  • Different size.

  • Different colour.

  • Replacement of a damaged or defective item.

  • Replacement of an incorrect item.If the requested replacement is unavailable, we may offer a refund or another suitable resolution.​

Refund Policy

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved:

  • Refunds will be processed to the original payment method, where applicable.

  • For Cash on Delivery orders, refunds may be processed through an approved bank transfer or other available refund method.

  • Refund processing time: [5–10 business days] after approval.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • For prepaid orders, the refund amount will be communicated to you before processing.​

Order Cancellation

You may request cancellation of your order before it is shipped.

Once an order has been shipped or delivered, cancellation may not be possible.

In such cases, you may request a return if the order is eligible under this policy.

To cancel an order, contact us at  saffronbox.nl@gmail.com / +31 616560564 as soon as possible.

Damaged or Incorrect Delivery

Please inspect your package upon delivery.

If you receive a damaged, defective, or incorrect product:

  • Contact us within [48 hours / 7 days] of delivery.

  • Share photos or videos of the package and product.

  • Keep the original packaging until the issue is resolved.

  • We will review the issue and provide an appropriate resolution, which may include replacement, exchange, or refund.

Return Inspection

All returned products are subject to inspection.

 

We reserve the right to reject a return if the product does not meet the eligibility conditions stated in this policy, subject to applicable consumer protection laws.

 

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Contact us

For any return, exchange, or refund-related questions,

please contact us:

Saffronbox

Email: saffronbox.nl@gmail.com

WhatsApp / Phone:  +31 616 560 564

 

We are happy to assist you with r concerns.

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